The phone log, written down
Every one of these is a call your office answers today.
Twenty-two questions families, genealogists, and visitors ask cemeteries, over and over. About half are answered by a grave search and a 360° tour. The other half are one sentence of policy — written once, findable at 2am, instead of repeated on the phone at 2pm.
Each question below says which kind it is: Search & tour means the platform answers it; One sentence on your page means you tell us the answer once and it stays put.
1 — Finding a grave, and family history
“Where is my grandmother buried?”
How do I find a specific person’s grave?
Search & tour Type the name, get the section and plot, and follow the map to the marker. This is the core of GraveFinder360 — it is live at Mountain View today.
Is there an online burial search for this cemetery?
Search & tour Families ask third-party sites full of ads and errors. Your own search, on your own page, from your own records, is the answer you control.
Who else is in this family plot? Is the space next to it taken?
Search & tour Neighboring interments show around every result; open spaces are a conversation your office gets warm, not cold.
Can I see your historical registries and interment books?
One sentence on your page Tell genealogists what you hold, what is digitized, and how to request the rest. One paragraph saves a hundred identical phone calls.
Where are your notable graves and monuments?
Search & tour Veterans, founders, historic monuments — pinned in the tour so visitors guide themselves.
2 — Rules, etiquette, and flowers
“Am I allowed to…?”
What are the gate hours? When is the office actually staffed?
One sentence on your page Gate hours and office hours, stated separately — the single most-asked question a cemetery gets.
When do holiday decorations get cleared?
One sentence on your page Publish the seasonal schedule and nobody is surprised in January.
Fresh or artificial flowers? What about mowing season?
One sentence on your page Your policy, your reasons, stated plainly before the visit instead of after the upset.
Can I plant at the grave? Solar lights, chimes, flags?
One sentence on your page The allowed-and-not-allowed list, findable before the drive over.
Are leashed pets welcome?
One sentence on your page Yes, no, or service animals only — one line.
Can I photograph or film here?
One sentence on your page Personal remembrance, genealogy, commercial shoots — three short rules.
3 — Maintenance and memorial care
“Who takes care of this?”
How often are the grounds mowed and trimmed?
One sentence on your page Families planning an anniversary visit check this first — and the 360° tour shows the care better than any schedule can.
Why was something removed from my loved one’s grave?
One sentence on your page A published maintenance policy turns a painful surprise into a known rule.
Can I clean the headstone myself? With what?
One sentence on your page Name the approved cleaners and the banned ones, and protect a century of marble from one afternoon of good intentions.
A grave has sunk. A stone is tilting. Whose job is it?
One sentence on your page Where the cemetery’s responsibility ends and the monument company’s begins — written down once.
What does “perpetual care” actually cover?
One sentence on your page The question behind half the maintenance calls. A clear paragraph here builds more trust than any brochure.
4 — Getting around, and what happens next
“While I’m there…”
Where are the restrooms and water?
Search & tour Amenities sit on the same map as the graves — visible before a hot afternoon service.
Is there a cart for visitors who can’t walk the acreage?
One sentence on your page And for the family two thousand miles away, the tour itself is the accessibility.
Are services scheduled today? I don’t want to intrude.
One sentence on your page A quiet note about busy times spares a grieving family and a respectful visitor alike.
How do I buy a plot, a niche, or scattering-garden space?
Search & tour Pre-need families walk the gardens online first. That walk can carry them all the way to your office.
The point
Your staff shouldn’t be a search engine.
Put the answers where families already look, and the phone rings for the conversations that actually need a person.